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Feedback and exchange

 

Exchanges and returns



Return and exchange procedure : France
Return and exchange procedure : Germany
Return and exchange procedure : Foreign countries



RETURN AND EXCHANGE PROCEDURE - METROPOLITAN FRANCE

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If your delivery address is located in France, you don't have to pay anything: we offer you the return shipping costs! You must make your return request via our return portalYou must submit your return request via our website within 14 calendar days from the date of receipt of your order.

Following your return request, you will receive by e-mail your stamped return slip as well as a return slip to be slipped into your parcel.



Exchange :

If your delivery address is in France, you don't have to pay anything: we offer you the return shipping costs! You must make your exchange request via our return portalYou must submit your exchange request via our website within 14 calendar days of receiving your order.

Following your exchange request, you will receive by e-mail your stamped return slip as well as a return form to be slipped into your parcel.

Once your return has been received and processed, our customer service department will send you a credit note for the value of the original order (excluding postage), to be used within a period of 12 months after receipt.




RETURN AND EXCHANGE PROCEDURE - GERMANY

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If your delivery address is within Germany, you don't have to pay anything: we will pay for the return shipping! You must submit your return request via our return portalwithin 14 calendar days of receiving your order.

Following your return request, you will receive by e-mail your stamped return slip as well as a return slip to be slipped into your parcel.



Exchange :

If your delivery address is in France or Germany, you don't have to pay anything: we offer you the return shipping costs! You must submit your exchange request via our return portalYou have to submit your exchange request via our website within 14 calendar days of receiving your order.

Following your exchange request, you will receive by e-mail your stamped return slip as well as a return form to be slipped into your parcel.

Once your return has been received and processed, our customer service department will send you a credit note for the value of the original order (excluding postage), to be used within a period of 12 months after receipt.


 

RETURN AND EXCHANGE PROCEDURE - ABROAD

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If your delivery address is outside of France or Germany, you are responsible for the return shipping costs. You must make your request via our return portalwithin 14 calendar days of receiving your order.

Following your return request, you will receive by e-mail a return form to be slipped into your package.



Exchange :

If your delivery address is outside of France or Germany, you are responsible for the return shipping costs. You must make your exchange request via our return portalwithin 14 calendar days of receiving your order.

Following your exchange request, you will receive a return form by e-mail to include in your package.

Once your return has been received, processed and accepted, our customer service department will send you a credit note worth the same amount as the original order (excluding shipping costs) to be used within .


 

RETURN STATUS

Once your return has been received, processed and accepted, the refund will be made to the payment method used at the time of your order, within 24 to 48 hours from the date of receipt of your return by our team.

If your return is refused, you will be informed by e-mail or telephone within 7 calendar days of our receiving your return. We will be able to return the product to the address of your choice, at your expense.

 

 

Exchanges and returns

 

REMINDER OF RETURN CONDITIONS

 

- You must submit your return request via our returns portal, within 14 calendar days from the receipt of your order.

- If you have received a defective product or one that is different from the one you ordered, do not make a return request via the returns portal. We invite you to contact our customer service directly at the following email address : [email protected]. Our team will tell you how to return the product you received.

- The products you send back must be new, i.e. not worn and in their original, perfectly intact packaging. They must be free ofany traces of wear and tear or use. The seal must not be removed : It allows us to ensure that the product is the one we sent you. Upon receipt of the package, our team will judge the condition of the returned product(s). No returns will be accepted if the returned product has been worn, soiled, damaged or if the seal has been removed.

- It is essential that you protect the product and its packaging Use the original shipping carton or another shipping carton to prevent damage to the product during shipment. If you wish to return more than one product you will only receive one pre-paid packing slip, so you will need to find a box that allows you to return both products at the same time. We reserve the right to refuse the return or to ask for compensation if the product and/or its packaging arrives damaged.

- The return form that you will receive by e-mailmust be inserted in the return package. The presence of this document is essential for the processing of your return. Any package received without a return form do not will not be processed by our team.

Note: Returns and exchanges are not accepted on the Cleaning Kit and socks.